FAQ

How to create an account?

To create an account on Duty Fly, go to the “Sign Up” page (www.my.dftrades.com), type your email and password. After you have agreed to our terms of use, click the "Sign Up" button.

Check the email which will contain activation link. You can complete activation by simply clicking the button in the email or entering the activation code manually. (If you do not receive an activation email also check Spam folder.)

Does duty fly have a mobile app?

Duty Fly has a mobile app for Meta Trader 5 platform in iOS and Android versions which you can download from our website.

Currently, we do not have any mobile app for Exchange but soon we will have that option as well.

How can I recover my account?
  1. If there is a trouble with logging in click on "Forgot your password?" and type the email which you have used during registration.
  2. Check your email in order to find the confirmation code. If you do not receive the resetting email either you have inputted an incorrect email or it is in the Spam Folder.
  3. Fill in the code in the corresponding field on the website.
  4. Create new password and make sure to remember it.
  5. Log in to your account with the new password.

If, after these steps You cannot log in, please, contact us for the further information at [email protected]

Deposit/Withdraw

Below you can find Crypto-currency pairs offered at Duty Fly Exchange platform

PairsName
LTC/BTCLiteCoin vs BitCoin
ETH/BTCEthereum vs BitCoin
DASH/BTCDashcoin vs BitCoin
BTC/USDTBitCoin vs USD Tether
BCH/USDTBitCoin Cash vs USD Tether
XMR/BTCMonero vs BitCoin
DASH/USDTDashcoin vs USD Tether
XMR/USDTMonero vs USD Tether
ETH/USDTEthereum vs USD Tether
LTC/USDTLiteCoin vs USD Tether
XRP/BTCRipple vs BitCoin
XRP/USDTRipple vs USD Tether
BTC/USDBitCoin vs US Dollar
ETH/USDEthereum vs US Dollar
BCHABC/BTCBitcoin Cash ABC vs BitCoin
BCHSV/BTCBitcoin Cash SV vs BitCoin
BCHABC/USDTBitcoin Cash ABC vs USD Tether
BCHSV/USDTBitcoin Cash SV vs USD Tether
Why are the files for verification not accepted?

If you have failed uploading your files for verification or you have found that they are not being accepted by our team, there can be several reasons:

  • The document is not scanned or photographed entirely, or it has cut offs.
  • The document has some additional marks, that may cause confusion.
  • The information on the document is not clearly visible or readable.
  • The document does not contain the necessary information (name, address etc.).
  • The documents in non-Latin languages without notarized translation take a lot of time to be processed.
Can I create multiple accounts?

Yes, you can create multiple accounts for MetaTrader 5 platform. We offer Live or Demo platforms, Individual or Corporate account types, two order types: Hedging or Netting, and Currencies both Fiat and Crypto.

Why I am not receiving an email from Duty Fly?

A typical reason for not receiving an email from Duty Fly can be:

  • You marked a previous Duty Fly email as spam.
  • The email was delivered, but is in your SPAM or Junk folder.
  • Your email address is wrong.
How can I create a Corporate account?

Duty Fly offers two types of accounts: Personal and Corporate. You can start running Personal account as well as Corporate. If you want to register a Corporate account, you need to provide the required documents for Corporate accounts. You can follow the link for details.

Do I need to verify my account to start trading?

It is not necessarily important to verify Your account before starting to trade. You can make a deposit and start trading right after registration.

How can I deactivate my Duty Fly account?

To Deactivate the account, a trader should fill the contact form and request the deactivation. You can send your request to our Support team.